Accessibility Statement

Accessibility statement for Discover Ashfield website and the iOS & Android mobile app.

This accessibility statement applies to Discover Ashfield website and mobile application. This website and app is managed by Ashfield council. We want as many people as possible to be able to use this website and the mobile app on various types of devices. On a phone or tablet you can use the built-in Apple iOS or Android accessibility settings to make some parts of the website or app more accessible. AbilityNet.org.uk has advice to help you make your device easier to use if you have a disability.

 

Accessibility Statement for Discover Ashfield website

How accessible this website is
All parts of the website are accessible except the following parts, which are not fully accessible:

 

  • PDF Downloads - Any PDF documents that can be downloaded from the various links across the website may not be fully accessible in that the title and language may not be set and the images inside the document may not have an alternative text set on it. Additionally, the content inside the document itself may not be tagged.

 

  • Sections with images which have embedded text - Some images in news section and other sections have text or caption embedded in the image itself. It is known issue and we are working with our content editors to ensure we have replaced that text with non-embedded caption or text.

 

  • Sections with images with insufficient colour contrast - Some images in news section and other sections have insufficient colour contrast with the background. It is known issue and we are working with our content editors to ensure we have replaced such images with their correct versions.

 

  • Map - people using the website with adaptive tech may encounter issues using the map with in the app

 

Technical information about this website's  accessibility
Discover Ashfield is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.



Non-accessible content
None

 

Non-compliance with the accessibility regulations
None

 

Disproportionate burden
None



Content that’s not within the scope of the accessibility regulations
Map - People using the app with adaptive tech may encounter issues using the map within the website, but the map is used for navigational purposes so is not covered by the regulations.

 

 

Accessibility Statement for Discover Ashfield Mobile App

How accessible this mobile App is
All parts of the app are accessible except the following parts, which are not fully accessible:

 

  • Map - people using the app with adaptive tech may encounter issues using the map with in the app

 

  • Augmented Reality - people using the app with adaptive tech may encounter issues using the AR trail function with in the app.

 

Technical information about this mobile application’s accessibility
Discover Ashfield is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This mobile application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.



Non-accessible content
None

 

Non-compliance with the accessibility regulations
None

 

Disproportionate burden
Augmented Reality - It’s not possible to make augmented reality functionality fully accessible due to the nature of the technology and the heavy reliance on imagery to present information, too much to be described alone.

Content that’s not within the scope of the accessibility regulations
Map - People using the app with adaptive tech may encounter issues using the map within the app, but the map is used for navigational purposes so is not covered by the regulations.

 

Feedback and Reporting accessibility problems with Discover Ashfield website and mobile app
We're always looking to improve the accessibility of this App. We respond positively to feedback. If you find any problems not listed on this page or you think we're not meeting accessibility requirements:
email:

- discoverashfield@ashfield.gov.uk
- Telephone: 01623 450000


Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


What we’re doing to improve accessibility across our website and mobile app
Our website and mobile app are monitored for accessibility issues to allow all members of the team to react to any issues. We conduct automated and manual tools to ensure any new or updated content adheres to accessibility standards.



Preparation of this accessibility statement
This statement was last updated on on Friday, October 31, 2025.