Accessibility statement for Discover Ashfield website and the iOS & Android mobile app.
This accessibility statement applies to Discover Ashfield website and mobile application, and is split into 2 parts;
This website and app are managed by Ashfield District Council.
We want as many people as possible to be able to use this website and the mobile app on various types of devices.
On a phone or tablet you can use the built-in Apple iOS or Android accessibility settings to make some parts of the website or app more accessible. AbilityNet.org.uk has advice to help you make your device easier to use if you have a disability.
We want as many people as possible to be able to use this website:
The website is not fully accessible, but where we can, we are working on it to fix the accessibility issues:
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 working days.
We’re always looking to improve the accessibility of this website.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS):
Discover Ashfield is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website application is partially compliant.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the issues listed.
Any PDF documents that can be downloaded from the various links across the website may not be fully accessible in that the title and language may not be set and the images inside the document may not have an alternative text set on it. Additionally, the content inside the document itself may not be tagged. We are working to either fix these or replace them with accessible document formats or HTML pages.
We strive to ensure any new documents we publish meet accessibility standards, although some materials produced by third parties as part of consultations will not meet the accessibility requirements. Also some documents are required to be published on our website but were scans produced from very old documents, at a time before the regulations.
Any documents that don't meet requirements have an accessible front cover sheet added, giving details of who to contact to gain assistance from regarding obtaining the content of the inaccessible document.
Applying text alternatives to images with the Alt entry in PDF documents
Hiding decorative images with the Artifact tag in PDF documents
Providing headings by marking content with heading tags in PDF documents
Providing links and link text using the Link annotation and the /Link structure element in PDF documents
Setting the default language using the /Lang entry in the document catalogue of a PDF document
Specifying the document title using the Title entry in the document information dictionary of a PDF document
Using List tags for lists in PDF documents
These documents will be fixed or removed from the website within the next year.
Some images in news section and other sections have text on the in the image itself. It is known issue and we are working on replacing them all.
Applying text alternatives to images
The inaccessible images will all be replaced or removed within one year.
Our website will be monitored for accessibility issues to allow all members of the team to react to any issues. Tests will be automated and manual.
Digital accessibility training will be provided to all website editors, to allow them to identify and correct any accessibility issues on the website.
We have assessed that it would be a disproportionate burden within the meaning of the No. 2 Regulations to pay an auditor to do a detailed check on this website.
We do not believe the benefit of paying for detailed checks of this website would justify the impact on our organisation except where those sites are specifically aimed at people with a disability.
Having carried out a detailed check of the document content held on this website, we assessed that it would be a disproportionate burden within the meaning of the No. 2 Regulations to fix all documents published on the website in the immediate future.
The majority of these documents have a limited audience, and from reviewing user analytics, has been viewed a limited number of times. We assessed that as they are not accessed often, they do not negatively impact a majority of our website visitors.
We will offer contact details on the website for people to get in touch if they do require an accessible version of any of our documents presented on the website.
For this reason, we don't believe the cost of time, effort and resource to ensure all documents on our websites meet the No2 Regulations all of the time is justified.
We ensure that any new documents uploaded to the website from November 2025 onwards are checked for accessibility and where possible any issues within the documents are fixed before they are uploaded for the public to access them. This will mean that annually or regularly updated and replaced documents should all be accessible.
We are also working towards fixing any accessibility issues all documents on the website and where possible are working to convert documents into web pages, to ensure the accessibility of the information.
Maps
People using the app with adaptive tech may encounter issues using the map within the website, but the map is used for navigational purposes so is not covered by the regulations.
We know that the following parts of the app are not fully accessible:
If you need information on this app in a different format:
We’ll consider your request and get back to you in 5 working days.
We’re always looking to improve the accessibility of this app.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS):
Discover Ashfield is committed to making its mobile application accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The app has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This app is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the reasons listed:
People using the website with adaptive tech may encounter issues using the map in the app. These are out of scope of the regulations
People using the app with adaptive technology may encounter issues using the AR trail function with in the app.
It is not possible to make augmented reality functionality fully accessible due to the nature of the technology and the heavy reliance on imagery to present information, as there is too much content to be described through alt text.
People using the app with adaptive technology may encounter issues using the map within the app, but the map is used for navigational purposes so is not covered by the regulations.
4.2.(d)online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use;
We are always looking to improve the accessibility of this app. We respond positively to feedback. If you find any problems not listed on this page or you think we're not meeting accessibility requirements:
Our mobile app is monitored for accessibility issues to allow all members of the team to react to any issues. We conduct automated and manual tools to ensure any new or updated content adheres to accessibility standards.
This statement was last updated on 11 November 2025.
This website was last tested in November 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by the Digital team.
A mixture of manual and automated checks are carried out on the website at varied intervals dependent on the tools used.